Returns & Refunds Policy

Last updated: 06/03/2026

This Privacy Policy explains how Butter Block (“we”, “us”, “our”) collects, uses, stores and shares your personal information when you visit or make a purchase from www.butterblock.co.uk (the “Site”), or otherwise interact with us.

If you have any questions, please contact us at sales@butterblock.co.uk

1) Who we are

Business name: Butter Block
Website: www.butterblock.co.uk
Email: sales@butterblock.co.uk
Registered address (if applicable): 11 Trinity Street, Bungay, Suffolk, NR35 1EH
Data controller: Butter Block (we are responsible for your personal data)

2) The personal data we collect

Depending on how you use our Site, we may collect:

• Information you provide to us
• Contact details: name, email address, phone number
• Order information: billing/shipping address, items purchased, order notes
• Account details (if you create an account): login/email and password (stored securely)
• Customer support: messages you send us, including emails and contact form submissions
• Marketing preferences: newsletter sign-up status and communication preferences
• Information collected automatically
• Device and usage data: IP address, browser type, device identifiers, pages viewed, time on site, referral source
• Cookies and similar technologies: used to enable site functionality, analytics and (where applicable) advertising

 

Payment information

We do not usually store full payment card details. Payments are processed by third-party payment providers (e.g. [Stripe/PayPal]) who handle your payment details securely.

3) How we use your personal data

We use personal data to:

• Process and fulfil orders (confirmations, shipping, returns, customer service)
• Provide and improve the Site (security, performance, troubleshooting)
• Communicate with you (order updates, support queries, important service notices)
• Prevent fraud and misuse (security checks, risk screening)
• Marketing (with your consent where required) (newsletters, product updates, offers)
• Comply with legal obligations (tax, accounting, consumer law)

4) Lawful bases for processing (UK GDPR / GDPR)

We rely on one or more of the following legal bases:

• Performance of a contract: to complete your order and provide customer support
• Legal obligation: to comply with laws (e.g. tax and consumer rules)
• Legitimate interests: to run and improve our business, protect the Site, prevent fraud (balanced against your rights)
• Consent: for certain marketing communications and non-essential cookies (where required)
• 5) Cookies

We use cookies and similar technologies to make our Site work and to understand how it’s used.

Cookies may include:

• Strictly necessary cookies (required for checkout, login, security)
• Analytics cookies (to measure traffic and improve the Site)
• Marketing cookies (to show relevant adverts, if used)
• You can manage cookies via:
• our cookie banner (if enabled), and/or
• your browser settings.
• If you use WooCommerce, some cookies may be set to keep items in your basket and support checkout functionality.
  
  

6) Who we share your data with

• We may share personal information with trusted third parties, such as:
• Ecommerce platform / hosting provider: [e.g. WordPress/WooCommerce hosting company]
• Payment providers: [Stripe / PayPal / Klarna etc.]
• Shipping and fulfilment partners: couriers and delivery services
• Email and marketing tools: [e.g. Mailchimp/Klaviyo] (if you use them)
• Analytics providers: [e.g. Google Analytics] (if enabled)
• Professional advisers: accountants, legal advisers (where necessary)
• We only share information that is necessary for them to perform their services.

 

7) International transfers

Some of our service providers may process data outside the UK/EEA. Where this happens, we take steps to ensure appropriate safeguards are in place (for example, standard contractual clauses or other lawful transfer mechanisms).

 

8) How long we keep your data

We keep personal data only as long as needed for the purposes described above, including:

• Order records: typically retained for accounting/tax and legal requirements (often up to 6 years in the UK, depending on your business situation)
• Customer support messages: as long as needed to resolve issues and maintain records
• Marketing data: until you unsubscribe or we no longer have a lawful basis to keep it
• You can request deletion where applicable (see “Your rights” below).

 

9) How we protect your data

We use reasonable administrative, technical, and organisational measures to protect your data (e.g. secure hosting, SSL, access controls). No method of transmission or storage is 100% secure, but we work to protect your information and reduce risk.

10) Your rights (UK GDPR / GDPR)

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Delete your data (in certain circumstances)
• Restrict processing (in certain circumstances)
• Object to processing based on legitimate interests or direct marketing
• Data portability (receive a copy in a usable format)
• Withdraw consent at any time where processing is based on consent
• To exercise any of these rights, contact us at sales@butterblock.co.uk.

 

11) Marketing communications

If you sign up to marketing, we may send you emails about products, offers and updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at sales@butterblock.co.uk.

We won’t send you marketing messages where consent is required unless you’ve opted in.

12) Third-party links

Our Site may contain links to other websites. We’re not responsible for the privacy practices of those third parties. Please review their privacy policies.

13) Children’s privacy

Our Site is not intended for children under 13 (or another age threshold required by local law), and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us.

14) Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top shows when it was most recently revised.

15) Contact us and complaints

If you have questions, requests, or complaints about this policy or how we handle your data, contact:

Butter Block
Email: sales@butterblock.co.uk
Address: 11 Trinity St
Bungay
Suffolk
NR35 1EH

If you’re in the UK, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).